Returns & Exchanges Policy

Our Returns & Exchanges Policy provides you with the necessary information regarding the process of returning or exchanging items purchased from our store. Please read the following guidelines carefully:

  1. Return Eligibility: You have a 30-day window, starting from the date of item receipt, to request a return. To be eligible for a return, the item must meet the following criteria:
  • It must be in the same condition as when you received it, unworn or unused, with all tags attached.
  • It should be in its original packaging.
  • You must provide the receipt or proof of purchase.
  1. Change of Mind or Wrong Size: For cases of change of mind or wrong size, we accept exchanges within 30 days of receiving the item. Please note the following:
  • The item must be in the same condition as when purchased, with tags still attached and only tried on.
  • Shipping costs for returning the item and resending the exchanged item will be the customer’s responsibility.
  • We provide a store credit that can be used for the exchange.
  • In the case of a change of mind, please see our refund policy.
  1. Return Address: Please send your returns to the following address: Wolfie & Whisker 32/1 Tilbury Rise, Upper Coomera 4209

  2. Damages and Issues: We strongly recommend inspecting your order upon receipt. In the event that you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and take appropriate measures to rectify it.

  3. Faulty Items: If you receive faulty items, you are eligible for a refund of the purchase price. Please follow these steps:

  • Return the faulty items to our designated return address. We will provide you with a return label.
  • Shipping costs for the return will be covered by us.
  • An exchange will be offered if you prefer to swap the faulty items.
  1. Wolfie & Whisker Guarantee: We stand behind the quality of our products. While our pet apparel and accessories are made from high-quality and durable materials, they are not indestructible. At the time of purchase, we guarantee our products against any defects. If you encounter any problems with our products or the products we stock, please contact our customer service team, and we will address the issue promptly.

  2. Product Inspection: Before using any of our products, we recommend inspecting them for any defects or faults. Please note that we cannot be held responsible for any injuries or losses resulting from the use or misuse of our products or the products we stock.